Support & Downloads

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Check Warranty Status

Provided you have registered your product you can check on the status of your warranty. To check the warranty status of a particular computer, enter its serial number to get the expiration date of your warranty. The serial number is on the back of your unit. Simply enter that number into the field below and click "Check Warranty".

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Warranty Terms

Cybernet Manufacturing offers a 1-year, 2-year and 3-year limited warranty on all of our computers depending on the model. We also have options for extened warranties for up to 4 or 5 years. To find out more information on the terms and details of our warranty program you can click on the link below.

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Register Your Product

You must register your all-in-one PC in order to be eligible for warranty coverage. You'll need your serial and invoice numbers to register. Find your serial number on the back of the unit. The invoice number will be on the packing slip that was enclosed with your PC. Once you have both, click the button below to register.

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Knowledge Base

Cybernet maintains an extensive Knowledge Base of articles to help you address common issues or find fixes for our current or legacy all-in-one devices. All Knowledge Base articles can be filtered by device, or you can search by keyword to more quickly find what you need.

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Downloads

Cybernet has compiled a list of the downloads you might need for your Cybernet computer in one place. Check for the latest software drivers, BIOS updates, and user manuals for your all-in-one PC. Downloads are sorted by model name, and can be further filtered by OS.

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Support Requests

If you can't find the answer to your support request in our Knowledge Base or Downloads section you can submit a support ticket. Submit your ticket 24/7 and we will replay as soon as possible (typically within 1 business day). Click below to open a support request.

How can we help you?

Still didn't find what you were looking for? We are happy to help you with any technical support issues.

We offer live chat, service by phone, or email. In all cases, you'll be dealing with one of our TW-Based support staff.

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Live Chat

We offer live chat to speak directly to one of our support representatives. We are happy to answer any questions you have. Live Chat hours are 9 AM to 6 PM, China Standard Time.

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Service By Phone

Cybernet offers lifetime phone support to its large and corporate enterprise customers. Our tech support hours are Monday through Friday, 9 AM to 6 PM, China Standard Time. Call us at (02) 2790-4776.

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Email

Cybernet is available 24/7 via email. Follow the link below, fill out the form, and tell us what your support issue is and we will replay as soon as possible (typically within 1 business day).